Returns & Refunds

iO HVAC Controls Return Process (Note to contractor: This process only applies to iO Distributors. Please reach out to the vendor you purchased our products from to follow their policy.)

In an effort to streamline our return process and improve credit/compensation turnaround time, a RA (Return Authorization) Code will need to be obtained and accompany the product you are returning.

  • Obtain RA Number. You can obtain the number either by:
    • Calling our office at 888-359-0362 to receive a code either verbally or sent via email
    • Filling out the Return Authorization Form. This form will be emailed directly to our Customer Service Department who will finalize and email back your RA# Form.
    • Put the RA# paperwork in with your return for processing. A processing fee will be charged for products returned without the RA paperwork.

 

Return Requirements

  • New and unused products can be returned up to 3 months for full credit**
  • From 3 months to 1 year, new and unused products can be returned with a restocking fee
  • Any product returned without an RA will be charged a processing fee

Please note iO HVAC Controls has a full staff of customer service engineers to assist with technical calls that provide immediate technical assistance, save contractors time, and act as a preventative measure to potentially avoid a denied return claim.

Please do not hesitate to contact our Customer Service Department at 888-359-0362 with any questions you may have.

 

Return Address:
iO HVAC Controls
5351 E Thompson Rd Ste 142
Indianapolis IN 46237

 

**Return Exclusions:
Additional exclusions on parts or products coming back new and unused:

  • If product being returned new and unused has missing components, damaged packaging, or is missing paperwork/manuals, no credit will be issued.
  • Special order items cannot be returned for credit.
  • Any items that are returned and have environmental damage or evidence of overcurrent will also be denied.

Warranties

iO HVAC Controls product warranties range from 1–10 years from date of installation, depending on the product, to be free from defects in materials and workmanship. iO HVAC Controls’ exclusive obligation under this warranty shall be to supply, without charge, a replacement for any product that is found to be defective within the one (1) or five (5) year period.

THIS WARRANTY SHALL NOT OBLIGATE iO HVAC Controls FOR ANY LABOR COSTS. Repair or replacement of the defective product as provided under this warranty is the exclusive remedy of the purchaser. iO HVAC Controls shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on our products, or under any other theory of liability.

Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on our products is limited to the duration of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply.

This warranty gives specific legal rights, and there also may be other rights that vary from state to state. This agreement shall be governed by and construed under the laws of the State of Indiana and the parties irrevocably consent to the exclusive jurisdiction and venue of the courts in such State.